FAQs
How long will it take to get my package?
Processing Time: Orders are processed within [1-3] business days. You will receive a confirmation email once your order has been shipped.
Shipping Rates: Shipping costs are calculated at checkout based on the destination and weight of your order.
Delivery Time: Standard shipping usually takes [3-7] business days, while expedited shipping options are available at checkout.
Do you ship internationally?
International Shipping: We offer international shipping. Delivery times and costs will vary based on the destination.
What payment methods are accepted?
We accept the following payment methods for your convenience:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover
- Digital Wallets: PayPal, Apple Pay, Google Pay
How to maintain Brazilian hair?
1. Washing
- Frequency: Wash your Brazilian hair every 7-10 days, or as needed. Over-washing can strip the hair of its natural oils and cause dryness.
- Shampoo: Use a sulfate-free shampoo to avoid stripping moisture. Gently massage the shampoo into your scalp and the roots of the hair. Avoid applying shampoo directly to the ends, as this can cause dryness.
- Conditioner: Apply a moisturizing conditioner to the mid-lengths and ends of your hair. Leave it on for a few minutes before rinsing thoroughly. Deep conditioning once a week is recommended to maintain moisture and elasticity.
2. Drying
- Pat Dry: Gently pat your hair with a towel to remove excess water. Avoid rubbing or rough-drying, as this can cause tangling and breakage.
- Air Dry: Whenever possible, let your hair air dry. If you must use a blow dryer, use it on a low heat setting and a diffuser attachment to minimize heat damage.
3. Detangling
- Use a Wide-Tooth Comb: Detangle your hair while it is still wet and conditioned using a wide-tooth comb or a detangling brush. Start from the ends and work your way up to avoid breakage.
Policies?
Return Policy
- Eligibility: We accept returns within 14 days of receipt for items that are unused, in their original packaging, and in the same condition as when you received them.
- Return Process: To initiate a return, please contact our customer service team at Trayblushcollection@gmail.com [contact form] with your order number and reason for the return. We will provide you with a return authorization and instructions.
- Refunds: Once we receive and inspect your return, we will process your refund to the original method of payment. Please note that shipping fees are non-refundable.